Fulfillment Policy

Effective Date: 27/09/2024

At Dermago, we strive to provide you with a seamless experience. This Fulfillment Policy outlines our procedures for consultation processing & refunds.

Consultation Processing

• Consultations are processed within 7 days after payment confirmation.

• You will receive a confirmation email once your consultation has been processed and answered.

Refund Policy

• Eligibility for Refunds: You may request a refund within the first 48hrs after sending your consultation request.

• Non-Refundable: Refunds cannot be granted if a medical act has been conducted on your consultation, i.e. a medical personnel has given a diagnosis.

• Refund Process: To initiate a refund, please contact our customer service at [email protected] with your consultation number and reason for the refund. Please allow 5 to 10 business days before payment is refunded; this is the standard lead time of our online payment solution provider.

Contact Us

If you have any questions or concerns regarding our Fulfillment Policy, please contact us at:

• Email: [email protected]

Thank you for choosing Dermago! We appreciate your business and are here to assist you with any inquiries.